How can we help?

Help and FAQs

Shipping & Returns

How do I know if my order has been shipped?

You will receive a shipping notification via email.

How can I return my item?

Please refer to our delivery and returns page here.

What are shipping costs and timeframe?

Please refer to our delivery and returns page here.

Sizing & Jewellery Care

Do you offer gift wrapping?

Yes, you have the option to select this at checkout.

How do I know the right ring size?

Please refer to our sizing page here.

How do I care for my jewellery?

Because of the enamel, we advise you protect your jewellery from perfumes and harsh chemicals, such as suncream.  We would also suggest that you remove your Something Blue Jewellery before swimming.

And in case your gemstone loses any of its lustre, please do use the polishing cloth that we provide to give it
back its sparkle.

What materials are used in your jewellery?

All of our designs are made with Ostro® blue topaz set in .925 Sterling Silver. The enamel is all hand applied.

Ostro® Topaz

What is an Ostro topaz?

Ostro Minerals is the oldest and most established blue topaz company, with the reputation for providing the finest blue topaz gemstones in the world. Founded by Max Ostro in the early 1960’s, he made it his mission to seek out the most brilliant of these gemstones. Included in the collection is the magnificent ‘Ostro Stone’, which weighing 9,381cts is the largest of its kind. This is now on permanent loan to the Natural History Museum, for everyone to enjoy.

How do I know my stone is authentic?

Each order comes with an authenticity card that proves your Ostro topaz comes from the exclusive collection of Ostro Swiss Blue Topaz gemstones.